Refund Policy

1. General Refund Policy

1.1 No Refunds for Game Losses

LNGT operates skill-based gaming platforms where outcomes depend on player skill and strategy. As such, we do not provide refunds for:

• Game losses due to poor performance
• Losses resulting from strategic decisions
• Tournament entry fees after participation
• Any form of gambling losses

1.2 Refund Eligibility

Refunds may be considered in the following exceptional circumstances:

• Technical errors on our platform
• Unauthorized account access
• Duplicate transactions
• Service interruptions during gameplay

2. Technical Error Refunds

2.1 Platform Issues

If you experience a technical error that affects your gameplay or results in unintended losses, you may be eligible for a refund. This includes:

• Server crashes during active games
• Software bugs affecting game outcomes
• Payment processing errors
• Account access issues

2.2 Reporting Technical Issues

To report a technical issue:

• Contact support immediately
• Provide detailed information about the issue
• Include screenshots or error messages
• Specify the time and game affected

3. Unauthorized Transaction Refunds

3.1 Fraud Protection

If you believe your account has been compromised or unauthorized transactions have occurred:

• Report immediately to our security team
• Change your account password
• Enable two-factor authentication
• Monitor your account activity

3.2 Investigation Process

We will investigate all reports of unauthorized access within 48 hours. If fraud is confirmed, affected funds will be refunded to your account.

4. Withdrawal Policy

4.1 Withdrawal Requests

Players can request withdrawals of their account balance at any time, subject to:

• Minimum withdrawal limits
• Identity verification requirements
• Anti-money laundering checks
• Processing timeframes

4.2 Withdrawal Processing

Withdrawals are typically processed within 3-7 business days, depending on the payment method and verification status.

5. Refund Process

5.1 Request Submission

To request a refund:

1. Contact our support team via email or in-app messaging
2. Provide your account details and transaction information
3. Explain the reason for the refund request
4. Submit any supporting documentation

5.2 Review Process

All refund requests are reviewed by our team within 5-7 business days. We may request additional information to process your request.

5.3 Refund Methods

Approved refunds will be processed using the same payment method used for the original transaction, when possible.

6. Account Closure and Refunds

6.1 Voluntary Account Closure

If you choose to close your account, any remaining balance will be refunded to your registered payment method, minus any applicable fees.

6.2 Account Suspension

If your account is suspended for policy violations, remaining funds may be forfeited. Refunds are not available for accounts suspended due to:

• Terms of service violations
• Fraudulent activity
• Cheating or collusion
• Underage gaming

7. Dispute Resolution

7.1 Internal Resolution

If you disagree with a refund decision, you can:

• Request a second review by our management team
• Provide additional evidence or documentation
• Escalate to our customer service supervisor

7.2 External Mediation

For unresolved disputes, you may seek mediation through appropriate regulatory bodies or consumer protection agencies.

8. Contact Information

For refund requests or questions about this policy:

• Email: support@leonxtgentech.com
• Support: Through our in-app support system
• Phone: Available through customer support

9. Policy Updates

This refund policy may be updated periodically. Users will be notified of significant changes through our platform or via email.

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